Shipping

What is the cost of shipping?
We offer a $10 flat rate shipping rate Australia Wide for packages up to 5kg and $20 for packages up to 20kg. If you would like to place a bulk order please contact us at hello@cleanplate.com.au for an estimate. 
Do you offer free shipping?
Yes, we do offer free shipping on all orders over $50!
Which postal service do you use?
All of our orders are delivered by Australia Post, DHL or Sendle. We will choose the best delivery option for your order at the time of dispatch.
What countries do you ship to?
Clean Plate ships Australia Wide from our online store.
Refunds and faulty products
Please note that we do not offer cancellations or refunds based on change of mind. Once an order has been placed online in agreement with these terms, it cannot be cancelled. 
We will offer refunds or returns if a product  It is not of acceptable quality or does not match the description given to you, as per Australian Consumer Law.
Can I add items to my order after placing it?
To add items to your order, you will need to place a second order through our website. Please note that we cannot guarantee that these items will ship together.
Adding special shipping instructions
If you have special shipping instructions, please contact us before placing your order. We will work with you to try and accommodate your specific needs where possible!
Where is my order shipped from?
All Australia orders are shipped from our facilities in Sydney, New South Wales.